HDI Desktop Support Technician Tutorial

HDI Desktop Support Technician Tutorial
English | AVI | 415 MB
Genre: eLearning

Do you have the interpersonal helpdesk skills employers want? Desktop Support Technician (DST) certification from the Helpdesk Institute (HDI) says you do.
Desktop support is a fascinating technical challenge, but you’ll need to go beyond the techy details if you want to be a successful support technician. Employers expect you to have plenty of customer-relation soft skills as well.

Whether you’re new to desktop support or building on other certifications you’ve earned — like Microsoft’s MCDST or MCITP: Desktop Support Technician — DST certification sets you apart as a well-rounded technician with the soft skills employers covet.

What You’ll Learn
Video 1: Series Overview|14:22
Video 2: DST Leadership Characteristics Part 1|35:37
Video 3: DST Leadership Characteristics Part 2|32:41
Video 4: Teamwork and People Skills|24:29
Video 5: Support Center Policy and Services Part 1|21:38
Video 6: Support Center Policy and Services Part 2|32:11
Video 7: Support Center Resources|33:07
Video 8: Support Center Delivery Methods Part 1|24:59
Video 9: Support Center Delivery Methods Part 2|31:01
Video 10: Support Center Delivery Methods Part 3|12:49
Video 11: Support Center Processes and Procedures Part 1|15:02
Video 12: Support Center Processes and Procedures Part 2|23:37
Video 13: ITIL Basics Part 1|22:22
Video 14: ITIL Basics Part 2|22:17
Video 15: ITIL Basics Part 3|20:43
Video 16: ITIL Basics Part 4|17:03
Video 17: ITIL Basics Part 5|20:44
Video 18: DST Customer Management Skills Part 1|35:28
Video 19: DST Customer Management Skills Part 2|24:12
Video 20: DST Customer Management Skills Part 3|14:47


Code:
Wupload
http://www.wupload.com/file/69082231/HDI.Desktop.Support.Technician.DST-iNKiSO.part1.rar
http://www.wupload.com/file/69080218/HDI.Desktop.Support.Technician.DST-iNKiSO.part2.rar

Filesonic
http://www.filesonic.com/file/1540520654/HDI.Desktop.Support.Technician.DST-iNKiSO.part1.rar
http://www.filesonic.com/file/1540520604/HDI.Desktop.Support.Technician.DST-iNKiSO.part2.rar